Privacy Policy
Effective Date: August 25, 2025
Welcome to HuggleBoo ™, a kidswear brand created by parents, for parents, to bring joy and comfort to your little ones. At HuggleBoo ™, operated by House of AC Luxe, we know how much you care about your family’s privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, www.HuggleBoo.com, or shop with us in India.
We’ve written this policy in simple, heartfelt language to make it easy for you to understand. Your trust is our priority, and we’re committed to keeping your information safe while you shop for your children. If you have any questions, we’re here for you at care@huggleboo.com.
1. Our Promise to You
As parents ourselves, we understand the importance of protecting your personal information, especially when shopping for your kids. We handle your data with care, following Indian laws like the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, to ensure your privacy is respected. Whether you’re browsing our cozy kidswear or placing an order, we’re dedicated to keeping your information secure and using it responsibly.
2. What Information We Collect
We only collect the information we need to make your shopping experience smooth and delightful. Before collecting any personal details, we’ll let you know why we need them and, where required, ask for your permission. Here’s what we may collect:
Contact Details: Your name, email, phone number, and shipping address to deliver orders or answer your questions.
Account Details: If you create an account, we securely store your login information (passwords are encrypted).
Order Information: Details about the clothes you buy and your payment preferences. Rest assured: We don’t store your full payment details; these are securely handled by our payment partners.
Browsing Information: Pages you visit, time spent, and how you use our website (e.g., clicks or cart activity), collected through tools like Shopify Analytics or Google Analytics. We may also collect your IP address or device type for security and personalization.
Your Feedback: Reviews, questions, or messages you share with us through email, forms, or customer support.
Location Data: Your approximate location (e.g., city) to calculate shipping or prevent fraud, only when needed.
We adhere to data minimization principles—collecting only what’s necessary to serve you and your family.
3. How We Use Your Information
We use your information to make your HuggleBoo ™ experience special and to run our business smoothly. Here’s how:
To Deliver Your Orders: Process purchases, arrange shipping, and send order updates.
To Help You: Answer your questions or solve issues through our customer support team.
To Personalize Shopping: Suggest kidswear you might love based on browsing or past purchases (with your consent).
To Share Updates: Send emails about new collections or offers only if you opt in during checkout or account creation. Unsubscribe anytime with one click.
To Improve Our Store: Analyze website usage to enhance your experience.
To Follow the Law: Maintain records for taxes or legal compliance.
We process your data to fulfill orders (contractual necessity), improve services (legitimate interest), or with your explicit consent (e.g., marketing emails).
4. Cookies and Website Tools
We use cookies—tiny files stored on your device—to make our website functional and personalized.
Types of Cookies:
Essential Cookies: Required for checkout, account login, and cart functionality. These cannot be disabled.
Optional Cookies: Used for analytics (e.g., Google Analytics) or ads. You choose whether to enable these via our cookie consent pop-up.
Your Choices:
Manage cookies in your browser settings (turning off essentials may affect site functionality).
Third-party tools (Shopify, Google) use their own cookies—see their policies for details.
5. Protecting Children’s Safety
Our clothes are for kids, but our website is for parents and guardians. We do not knowingly collect data from children under 18 (per India’s DPDP Act). If a guardian shares a minor’s data for delivery, we process it only for that purpose. If you believe a child’s data was shared mistakenly, email us at care@huggleboo.com for immediate deletion.
6. How We Keep Your Information Safe
We use encryption, secure servers (via Shopify), and regular security audits to protect your data. While no system is 100% secure, we comply with the DPDP Act’s breach notification rule: If a breach occurs, we’ll notify you and the Data Protection Board of India within 72 hours.
7. Who We Share Your Information With
We never sell or rent your data. Limited sharing occurs only with:
Shopify: Hosts our website (data may be processed in Canada/US under DPDP Act-compliant agreements).
Payment Providers: Like Razorpay, for secure transactions.
Shipping Partners: Like Delhivery, for order delivery.
Analytics Tools: Like Google Analytics (with consent for non-essential data).
All partners are bound by strict data protection agreements. We may also share data if required by law (e.g., court orders, tax audits).
8. How Long We Keep Your Information
We retain data only as long as necessary:
Orders: 7 years (for tax compliance).
Accounts: Until deletion is requested.
Browsing Data: Up to 12 months (unless you opt out).
After this period, data is anonymized or deleted securely.
9. Your Rights as a Parent
Under the DPDP Act, you can:
- Access your data
- Correct inaccuracies
- Delete data (unless legally required)
- Opt out of marketing/analytics
To exercise these rights, email us at care@huggleboo.com. We’ll respond within 30 days (per DPDP Act).
10. If You Have Concerns
Contact our Data Protection Officer at care@huggleboo.com. We’ll acknowledge your concern within 48 hours and resolve it within 30 days. If unsatisfied, you may approach the Data Protection Board of India.
11. Our Services in India
HuggleBoo ™ currently serves families across India. This policy complies with Indian laws. If we expand globally, we’ll update it to meet local regulations (e.g., GDPR, CCPA), while maintaining DPDP Act standards as our baseline.
12. Updates to This Policy
We may update this policy to reflect changes in practices or laws. Significant updates will be notified via email or website notice.
13. Get in Touch
We’d love to hear from you!
House of AC Luxe
Email: care@huggleboo.com
Website: www.HuggleBoo.com
Thank you for trusting HuggleBoo ™ to dress your little ones. We’re honored to be part of your parenting journey!