Return & Refund

HuggleBoo™ Return & Exchange Policy

Effective Date: August 27, 2025
Operated by: House of AC Luxe
Website: www.HuggleBoo.com

At HuggleBoo™, we believe every little celebration deserves perfect party wear—and an even more perfect experience. If something isn’t just right, we’ve got you covered with hassle-free exchanges and store credit that feels like a gift.

What You Can Return or Exchange

We gladly accept returns or exchanges for any of the following within 7 calendar days of delivery:

  • The wrong size or fit
  • Damaged, defective, or incorrect items
  • Simply changed your mind

All we ask is that garments are unused, unwashed, with tags and original packaging intact.

How to Request a Return or Exchange

  1. Email us at care@huggleboo.com with:
    • Subject: Return/Exchange Request – [Your Order ID]
    • Message: Tell us what went wrong (size, defect, style change)
    • Attachments: A quick unboxing video or clear photos (helps speed things up!)
  2. We’ll reply within 1 business day with easy return shipping instructions.
  3. Send your item back within 7 days of approval.

Exchange Process

  • Once we receive and inspect your return, we’ll ship your new size or style at no extra cost.
  • If your replacement isn’t available, you’ll receive store credit for the full item value.

Store Credit Refunds

  • We do not issue cash refunds. Instead, we provide store credit equal to your item’s purchase price.
  • Your credit is valid for 12 months—plenty of time to pick out the next picture-perfect outfit!
  • Credits apply to product value only; original shipping charges remain non-refundable.

Return Shipping Costs

  • On Us: Damaged, defective, or incorrect items.
  • On You: Returns for size changes or “just because,” unless you’ve spent ₹10,000 or more—then we’ll cover one return for you!

Order Cancellations

  • Prepaid Orders: Cancel any time before dispatch for full store credit.
  • COD Orders: Cancel pre-dispatch with no fees; post-dispatch treated as a return.

Tips for a Smooth Experience

  • Double-check our size guide to find the perfect fit the first time.
  • Keep tags and packaging safe until you’re sure.

Need Help?

We’re here for you! Reach out any time:

  • Email: care@huggleboo.com
  • Phone: +91-9650480666 (Whatsapp Only)
  • Grievance Officer: Meenu Capoor

We promise to resolve all issues within 15 days, per Consumer Protection (E-Commerce) Rules, 2020.

Governing Law:
This policy is governed by the laws of India, with disputes subject to Noida, Uttar Pradesh jurisdiction.

Thank you for choosing HuggleBoo™—where every little moment is worth celebrating!